Shipping & Delivery Policy — Rocky Activewear
Last Updated: September 2026
At Rocky Activewear, we aim to make your shopping experience simple and convenient, from placing your order to receiving it at your doorstep. This Shipping & Delivery Policy explains how orders are processed, dispatched, and delivered.
1. Order Processing
Once your order and payment have been successfully confirmed, Rocky Activewear will begin processing your order.
Orders are generally prepared for dispatch within the processing time communicated on the website or during checkout.
Processing time may vary depending on:
- Product availability
- Order volume
- Combo or promotional offers
- Customer verification requirements
- Holidays or unforeseen circumstances
2. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
Shipping charges may vary depending on:
- Delivery location
- Order value
- Product quantity
- Promotional offers
- Shipping method
If Rocky Activewear offers free shipping for a particular order, the applicable conditions will be displayed during checkout or as part of the relevant promotional offer.
3. Delivery Time
Estimated delivery time depends on the customer’s location and the courier service used.
Delivery may take longer because of:
- Remote delivery locations
- Weather conditions
- Public holidays
- Courier delays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
The estimated delivery date shown during checkout or communicated after ordering is an estimate and not necessarily a guaranteed delivery date.
4. Delivery Areas
Rocky Activewear aims to deliver orders to serviceable locations across India through available courier and logistics partners.
Delivery availability may depend on the PIN code entered during checkout.
If a particular location is not serviceable, the customer may be contacted regarding the order.
5. Order Tracking
Where tracking information is available, customers may receive a tracking number or tracking link after the order has been dispatched.
Tracking updates are provided by the applicable courier or logistics partner and may take some time to appear after dispatch.
6. Delivery Address
Customers are responsible for providing accurate delivery information at the time of ordering.
This includes:
- Full name
- Mobile number
- House/flat number
- Street/locality
- City
- State
- PIN code
Rocky Activewear is not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer.
7. Delayed Delivery
Although we work with delivery partners to ensure timely delivery, unexpected delays may occur.
If your order is delayed, please contact Rocky Activewear using the customer-support details provided on the website.
We will make reasonable efforts to assist you and coordinate with the relevant delivery partner where necessary.
8. Failed Delivery Attempts
If the courier partner is unable to deliver an order because:
- The customer is unavailable
- The address is incorrect
- The customer cannot be contacted
- The customer refuses delivery
- The location is inaccessible
the courier may attempt delivery again or return the package to Rocky Activewear, depending on the courier’s procedures.
Additional shipping charges may apply for re-dispatch where the failed delivery resulted from incorrect information or customer-related circumstances.
9. Damaged Packages
If the package appears visibly damaged at the time of delivery, customers should, where possible, document the condition of the package and contact Rocky Activewear as soon as possible.
If the product inside is damaged, please refer to our Return & Refund Policy for the applicable procedure.
10. Wrong or Missing Products
If you receive a product that is different from what you ordered or if an item appears to be missing from your order, please contact Rocky Activewear customer support as soon as possible.
Please provide:
- Order number
- Product details
- Photographs of the received package/product
- Description of the issue
Our team will review the issue and provide an appropriate resolution.
11. Multiple Products in One Order
If an order contains multiple products, Rocky Activewear may dispatch the products together or in separate shipments depending on product availability and logistics.
Where separate shipments are used, customers may receive separate tracking information.
12. Combo Offers
Orders containing Combo Offers may be processed and shipped according to the availability of the products included in the combo.
Any special shipping conditions associated with a particular combo offer will be displayed with that offer.
13. Cash on Delivery
If Cash on Delivery (COD) is made available on the website, its availability may depend on the customer’s PIN code, order value, product, courier service, or other applicable conditions.
The available payment methods will be displayed during checkout.
14. International Shipping
Unless specifically stated on the website, Rocky Activewear currently focuses on deliveries within India.
International shipping, if introduced in the future, will be subject to separate shipping charges, delivery timelines, customs requirements, duties, and applicable terms.
15. Shipping & Return Charges
Shipping charges and return shipping charges may be handled according to the circumstances of the order and the Return & Refund Policy.
Customers should review the applicable return conditions before requesting a return or exchange.
16. Delivery Confirmation
An order may be considered delivered when the courier partner’s tracking system records successful delivery to the provided address.
If you believe an order has been incorrectly marked as delivered, please contact Rocky Activewear promptly so that the delivery can be investigated.
17. Unforeseen Circumstances
Rocky Activewear will not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government restrictions, technical failures, or courier-related disruptions.
We will make reasonable efforts to assist customers when such circumstances affect an order.
18. Changes to This Policy
Rocky Activewear may update this Shipping & Delivery Policy from time to time.
Any updated version will be published on this page with a revised Last Updated date.