Privacy Policy — Rocky Activewear

Last Updated: September 2026

Rocky Activewear respects your privacy and is committed to protecting the personal information you provide while using our website. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

By accessing or using the Rocky Activewear website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, contact us, or use other website features, we may collect information such as:

Personal Information

• Full name
• Mobile/telephone number
• Email address
• Billing address
• Shipping/delivery address
• Order details
• Information you provide when contacting customer support

Transaction Information

When you place an order, we may collect information relating to:

• Products purchased
• Order amount
• Coupon or promotional code used
• Order and delivery status
• Payment status
• Invoice details

Payment card, UPI, banking, and other sensitive payment information may be processed directly by our payment gateway, such as Razorpay, and is subject to the payment provider’s own privacy policies and security practices.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website interaction information
• Approximate usage and session information

This information may be used to help us understand website usage, maintain security, troubleshoot technical issues, and improve the website.

3. How We Use Your Information

Rocky Activewear may use collected information to:

• Process and fulfill your orders.
• Confirm and communicate order details.
• Arrange product delivery.
• Provide customer support.
• Generate and provide invoices.
• Process payments through authorized payment providers.
• Apply eligible coupon codes and promotional offers.
• Improve our products, website, and shopping experience.
• Respond to questions, requests, or complaints.
• Detect and prevent fraudulent or unauthorized activity.
• Maintain website security.
• Comply with applicable legal and regulatory requirements.

4. Payment Processing

Online payments may be processed through Razorpay or another payment provider made available through the website.

Rocky Activewear does not require customers to provide complete payment credentials directly to Rocky Activewear where those details are handled by the payment provider.

Payment information submitted through the payment gateway may be subject to the payment provider’s own terms, privacy policy, and security procedures.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Remember shopping-cart information.
• Maintain website functionality.
• Understand how visitors use the website.
• Improve website performance.
• Remember certain preferences.
• Support security and fraud prevention.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Sharing of Information

Rocky Activewear may share necessary information with trusted service providers when required to operate the website and fulfill your requests.

These may include:

• Payment gateway providers
• Delivery and courier partners
• Website hosting and technology providers
• Website analytics or security providers
• Customer-support service providers
• Other service providers required to process your order

We do not intend to sell your personal information to third parties.

Information may also be disclosed where required by applicable law, legal proceedings, governmental authorities, or to protect the rights, safety, security, and property of Rocky Activewear, our customers, or others.

7. Order & Delivery Information

When you place an order, relevant information such as your name, phone number, and delivery address may be shared with appropriate delivery or logistics partners so that your order can be delivered.

8. Instagram & Social Media

Our website may display or link to content from Rocky Activewear’s Instagram and other social media platforms.

When you interact directly with a third-party social media platform, that platform may collect information according to its own privacy policy and terms.

Rocky Activewear’s Instagram presence may be accessed through the social media links provided on our website.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions.
• Provide customer services.
• Maintain order and invoice records.
• Resolve disputes.
• Prevent fraud or misuse.
• Comply with applicable legal, accounting, and regulatory obligations.

When information is no longer required for legitimate purposes, it may be deleted or securely disposed of where reasonably practicable.

11. Your Choices

Depending on the applicable circumstances, you may contact us to:

• Request information about personal information we hold about you.
• Request correction of inaccurate information.
• Ask questions about how your information is used.
• Request deletion of information where legally and operationally possible.
• Opt out of certain promotional communications.

Some information may need to be retained where required for legal, accounting, security, fraud-prevention, or transaction-related purposes.

12. Marketing Communications

If you choose to receive promotional communications from Rocky Activewear, we may use your contact information to send information about:

• New products
• Combo offers
• Discounts
• Coupon promotions
• Other Rocky Activewear updates

You may request to stop receiving promotional communications at any time.

Transactional messages relating to an order, payment, delivery, invoice, or other necessary service communication may still be sent where required to complete or manage your transaction.

13. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Rocky Activewear is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service you use.

15. Changes to This Privacy Policy

Rocky Activewear may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or business practices.

The updated policy will be published on this page with a revised Last Updated date.

16. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Rocky Activewear using the contact details provided on the website.