Return & Refund Policy — Rocky Activewear

Last Updated: September 2026

At Rocky Activewear, we want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order through our website, you agree to the terms outlined below.

1. Eligibility for Returns

A product may be eligible for return or exchange if:

• The product is unused and unworn.
• The product has not been washed, altered, or damaged.
• Original tags and labels are attached.
• The product is returned in its original packaging, where applicable.
• The product is accompanied by the relevant order details or invoice.
• The return request is submitted within the applicable return period specified by Rocky Activewear.

Products that do not meet these conditions may be rejected.

2. Return Period

Customers should request a return or exchange within the return period specified on the product page, order confirmation, or website at the time of purchase.

If a specific return period is not mentioned for an order, customers should contact Rocky Activewear customer support as soon as possible after receiving the product.

Note: The exact return window should be confirmed by Rocky Activewear before this policy is published as a final business policy.

3. Items That May Not Be Accepted

Returns or exchanges may not be accepted for products that:

• Have been worn or washed.
• Have been altered or damaged after delivery.
• Are missing original tags or packaging.
• Show signs of use, stains, odors, or other damage.
• Are returned after the applicable return period.
• Were purchased under a promotional condition that specifically excludes returns or exchanges.

Certain products may also be marked as non-returnable or non-exchangeable on their product page.

4. Damaged or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Different from the product ordered

please contact Rocky Activewear customer support as soon as possible after delivery.

You may be asked to provide:

• Order number
• Photographs or video of the product
• Photographs of the packaging
• Description of the issue

After verification, Rocky Activewear may offer an appropriate resolution, such as replacement, exchange, or refund, depending on the circumstances and product availability.

5. Size Exchange

If Rocky Activewear allows size exchanges, the product must meet the return conditions stated above.

The requested replacement size will be subject to availability.

If the requested size is unavailable, Rocky Activewear may provide another available resolution.

Customers should check the size information provided on the product page before placing an order.

6. Return Shipping

Return shipping arrangements and charges may depend on the reason for the return.

For example:

• If the product is defective, damaged, or incorrectly supplied, Rocky Activewear may arrange or bear the applicable return shipping cost, subject to verification.
• For customer-requested returns or size exchanges, applicable shipping charges may be deducted from the refund or may be payable by the customer.

The exact return-shipping rules should be confirmed by Rocky Activewear before publishing the final policy.

7. Refunds

Once a returned product is received and inspected, Rocky Activewear will determine whether it qualifies for a refund.

If approved, the eligible refund amount will be processed using the applicable payment/refund method.

Depending on the payment provider or banking institution, the amount may take additional time to appear in the customer’s account.

8. Refund Amount

Depending on the circumstances, the refund may include the eligible product amount.

Certain charges may not be refundable, including applicable:

• Shipping charges
• Return shipping charges
• Convenience or service charges
• Other non-refundable charges disclosed at checkout

Any applicable deductions will be communicated according to the circumstances of the return.

9. Refund for Cancelled Orders

If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be initiated after cancellation is confirmed.

If the order has already been dispatched, the customer may need to follow the applicable return procedure instead.

10. Coupon & Discounted Orders

If a product was purchased using a coupon code, promotional discount, or special offer, the refund will be calculated according to the terms of that particular promotion.

A coupon code or promotional discount may not be reissued after a return unless specifically stated in the applicable offer.

11. Combo Offers

Products purchased as part of a Combo Offer may be subject to special return and exchange conditions.

Where a combo is offered at a combined promotional price, individual products may not necessarily be eligible for separate returns.

The applicable terms displayed with the combo offer will apply.

12. Partial Returns

If an order contains multiple products, Rocky Activewear may allow a customer to return only eligible products from that order, subject to the applicable return conditions.

For combo or bundled offers, partial returns may be restricted.

13. Return Inspection

All returned products may be inspected before a return, exchange, or refund is approved.

If the returned product does not meet the eligibility requirements, Rocky Activewear may reject the return and may return the product to the customer.

14. Refund Processing Through Payment Gateway

Payments made online may be processed through Razorpay or another payment provider available on the website.

Where applicable, approved refunds may be initiated through the relevant payment channel.

The time taken for the refund to reach the customer’s account may depend on the payment provider, bank, card issuer, or other financial institution.

15. How to Request a Return

To request a return or exchange, customers should contact Rocky Activewear through the customer-support contact details provided on the website.

Please provide:

Order Number:
Customer Name:
Registered Phone/Email:
Product Name:
Reason for Return:
Photographs/Videos, if applicable:

Our team will review the request and provide the next steps.

16. Delivery Refusal

If a customer refuses to accept a shipment without an approved cancellation or return request, the order may be treated according to the applicable cancellation/return conditions.

Any applicable shipping, return, or other charges may be deducted where permitted.

17. Non-Delivery or Lost Shipment

If an order does not arrive within the expected delivery period, customers should contact Rocky Activewear so that the order can be checked with the relevant delivery partner.

Where a shipment is confirmed as lost or undeliverable, Rocky Activewear will determine the appropriate resolution based on the circumstances.

18. Changes to This Policy

Rocky Activewear may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised Last Updated date.

Contact Us

For return, exchange, cancellation, or refund-related questions, please contact Rocky Activewear using the customer-support contact details provided on the website.